Professional Experience

LOGICAL STRATEGIES LLC   (2018 – Present)

Helping organizations increase performance and operational excellence through focused improvements.

PERFORMANCE IMPROVEMENT ADVISOR, COACH, CONSULTANT, AND PROJECT MANAGER
  • Led team leveraging lean startup concepts to deliver minimum viable product to validate value of a breakthrough process in reducing cycle time of design review within the consumer goods industry.
  • Coached product development teams through the importance of focus and flow resulting in reducing go to market cycle times by at least 50% and generating millions in value to the organization earlier than expected.
  • Directing teams through planning, implementation, and integration of technical hardware and software upgrade projects within a major cellular provider’s core local, regional, and data center network.

HNI CORPORATION     (2011 – 2018)

Global producer of office furniture and leading domestic manufacturer of gas and wood-burning fireplaces.

DIRECTOR, INFRASTRUCTURE OPERATIONS   (2014 – 2018)

Led a major transformation of HNI’s technical infrastructure to achieve double-digit cost efficiencies YOY,  successfully align technical operations with long-term business objectives, and increase shareholder value. Partnered with senior leadership in defining and executing company-wide strategic IT roadmap planning process. Recognized as a leader in navigating change through the development of cost-neutral strategies that yield greater business agility.

  • Led critical turnaround of IT operations and service delivery, working hand-in-hand with senior leadership in
    developing and introducing a new model exceeding industry standards and yielding major gains in customer responsiveness and satisfaction. Increased productivity by 20% through application of Agile/DevOps and other
    process improvement methodologies.
  • Controlled full-scope rollout of new data center technology and hosting services, including cloud services, while continuously improving network performance, mobility, and service design operations. Cut annual OPEX of data connectivity and mobility services by 40%, and increased shareholder value by 2%.
  • Developed and implemented a new cost allocation model providing marked increase in visibility of IT costs amongst business partners and enabling greater buy-in for new initiatives.
  • Reduced hardware provisioning cycle time by 30% leveraging process mapping and throughput analysis.
  • Increased project on-time completion by 20% by slowing down in order to go faster.
DIRECTOR, ENTERPRISE ARCHITECTURE, SECURITY, STRATEGY, INFRASTRUCTURE AND WORKPLACE TECHNOLOGY   (2011 – 2014)

Built a robust IT Enterprise Architecture practice including data center technology and hosting, WAN and LAN, identity management and remote access services, capitalizing on “quick wins” on the road to sustained transformation. Led a total workforce of nearly 100 staff comprising direct and indirect staff.

  • Brought outcomes-driven IT strategic planning and meaningful advancement of HNI’s information security
    management program into play while simultaneously protecting a deep suite of information assets, IP and critical infrastructure.
  • Bolstered technology services and business continuity, as well as stabilizing runaway operational and capital
    expenditures through implementing full life-cycle management of a complex portfolio of enterprise infrastructure assets, developing redundancy and resiliency strategies, and rolling out new monitoring and support processes.
  • Achieved major cost efficiencies and expanded capabilities across ERP, CRM, and SCM through building a
    relationship with external Oracle EBS platform service provider (private cloud/PaaS model) and negotiating
    agreement.
  • Built a company-first talent management program designed to spot and address competency gaps and played a key role in the development of succession planning and development strategy. Key Result: cut departmental member turnover from 20% to less than 10%.

CPM HOLDINGS   (2007 – 2011)

Global provider of process systems, equipment and after-market parts and services.

GLOBAL IT MANAGER (CIO LEVEL RESPONSIBILITIES)
  • Led strategic technology initiatives furthering firm’s enterprise infrastructure and strengthening the disaster
    recovery function, working effectively with team leader across 20+ global locations including China, Singapore, and Amsterdam.
  • Guided successful relocation and 2X expansion of enterprise datacenter operations yielding a 50% reduction in
    operational costs along with major improvement to datacenter connectivity and productivity of remote locations. Minimized risk of losing $2M in daily production output through efforts.
  • Enabled 20% annual operating budget savings through overhauling office IT infrastructure and cut capital
    expenditures by 30% (while increasing responsiveness) through implementing new virtualization technologies.
  • Took network infrastructure security from reactive to proactive mode through deployment of next-gen firewall and intrusion prevention systems.

LOGICAL STRATEGIES, INC.     (2003 – 2007)

Provided medium to global organizations with consulting services including software implementation to train, develop, adapt and implement practical, customizable and agile solutions using a holistic combination of Information Technology, Theory of Constraints (TOC), Lean Thinking, Six Sigma and other systemic based approaches.

PRINCIPAL AND CONSULTANT
  • Achieved double-digit gains in production times, product development, and cost efficiency for global players such as Boeing SDC, US Navy, US Air Force, SJE Rhombus, Carbis and VIA Systems. Recognized as an expert in tailoring business strategies to enable senior management and functional areas to secure profitable growth.
  • Generated major improvements in due date (<60% to >95%), cost efficiency, quality and safety performance for US Navy Maintenance, Repair and Overhaul (MRO) initiatives while experiencing 30% increase in scope. Other benefits include 50% ($1 million/month) reduction in overtime, increased morale, fewer OSHA reportable problems, improved use of on-the-job training (OJT), consistent project priorities, less work/paperwork in hand (WIP), fewer meetings, and better decision making.
  • Coached an organization through focused process improvements resulting in double-digit growth, 99%+ due date performance, 40% reduction in product development cycle time, 50% increase in on-project performance
    leveraging same or fewer resources, and a reduction in production cycle times from days to hours.
  • Secured a game-changing competitive advantage for a $6 billion leading producer of geosynchronous
    communication satellites through new processes reliably cutting product development cycle time by 30%.
  • Developed an inventory management tool decreasing inventory costs by 40% while increasing due date performance. Additional value was realized through the reduction of overtime while maintaining the same workforce.

TRIMARK CORPORATION   (1995 – 2003)

Global leading innovators, designers, and manufacturers of quality hardware products including a wide range of handles, latches, striker bolts, linkages, complete door access systems, and related components of truly exceptional quality.

CORPORATE PROJECT AND BUSINESS PROCESS MANAGER   (2000 – 2003)

Originated role responsible for development, restructuring, and implementation of enterprise-wide projects. Reported to and advised senior vice presidents in aligning process improvement programs to strategic business objectives. Served as deployment champion for Six Sigma implementation initiative.

  • Reduced product development cycle times over 30% through development and implementation of critical chain multi-project management (CCPM) methodology. This initiative also immediately recognized results through the importance of project staggering and critical resource management.
  • Led the selection and implementation of a customer relationship management (CRM) solution to enhance global relationships of current and potential key accounts increasing customer retention.
  • Led the restructuring and implementation of key account management global communication process improving relationships with customers, suppliers, and sales reps.
  • Led planning, development and implementation of corporate website with dynamic product catalog that incorporated customer experience strategies.
  • Founding member and served as a coach for the Rapid Improvement Superior Commitment (RISC) program which manages and coordinates all enterprise process improvement activities.
  • Critical team member in JD Edwards World ERP implementation and supported corporate EDI initiative.
SYSTEMS ENGINEER   (1997 – 2000)

New role developed as companies were migrating to client-server and local area network (LAN) topologies. 

  • Planned, developed and implemented corporate network infrastructure from the ground-up including several critical enterprise business applications such as; email, email and Internet filtering, electronic data interchange (EDI), and web site with dynamic-driven product catalog.
  • Critical team member in the planning, implementation and deployment of major ERP application.
  • Achieved Microsoft Certified Systems Engineer (MCSE) certification in less than six months of starting new role.
MANUFACTURING ENGINEER   (1995 – 1997)

Designed and managed the installation and building of tools, fixtures, jigs, and work cells, to improve safety, efficiency, reliability, and profit for a $25MM revenue ISO 9001 company. Assisted in the monitoring of environmental requirements (EPA, OSHA, etc.) to ensure that systems and stations are in compliance with established standards. Provided input on costs for new or cost-reduced products and set manufacturing standards for existing processes and methods to establish production costs.

  • Reduced manufacturing costs by 25% through the evaluation and analysis of manufacturing processes.
  • Implemented the first CNC machining center in manufacturing decreasing production costs by 60% and increasing product quality through the reduction of product defects from 20% to 2%. The significant increase in capacity, capability, quality and efficiency led the company to purchase two additional machines.
  • Team leader in the design of new/existing manufacturing processes and methods to produce a cost-effective product using such techniques as Advanced Product & Quality Planning (APQP), Failure Mode & Effects Analysis (FMEA), ergonomics and Poka-Yoke (mistake proofing).
  • Led activity based costing analysis to determine cost allocations for product development and support that resulted in the restructuring of resources to improve development and support of product families.
  • Team member in the restructuring of a more flexible product development process, a quoting/costing process that was more responsive to the market, a tooling program that resulted in the reduction of tool build rework and an employee evaluation program that generated a better measurement of an employee’s performance.

At the time, Montgomery Elevator was the fourth largest passenger elevator and escalator business in the United States.

PROCESS IMPROVEMENT AND PRODUCTION MANAGER
  • Implemented Continuous Flow Manufacturing on time and under budget within six months of starting new position. Division was recognized as being an internal expert that advised and educated other divisions in lean concepts.
  • Recognized as subject matter expect (SME) and traveled across the country training other facilities and divisions continuous flow and lean manufacturing concepts. Conducted and facilitated several Kaizen events.
  • Led teams through the development and implementation of lean strategies for reducing cycle times by 25%, production costs by 20+%, inventory by 20+%, set-up reductions by 40% and product defects by 10+%.
  • Member of order entry and repair and return process reengineering team. Developed BOM for all products. Aided in field engineering and product redesign.
  • Promoted to managing plant operations and supervised union workforce of 60 for a $10MM passenger elevation accessory manufacturer.

Credentials and Professional Development

Education

Masters of Business Administration (MBA) – University of Northern Iowa

Bachelor of Science, Industrial Technology  Iowa State University

Certifications

Certified Implementer Critical Chain Project Management (CCPM)  TOCICO

Certified Impementer Thinking Processes (TP)  TOCICO

Certified Jonah –  Avraham Y. Goldratt Institute (AGI)

Six Sigma Deployment Champion and Leadership

Memberships / Affiliations

Theory of Constraints International Certification Organization

Society of Manufacturing Engineers – previous CMfgT certification

Technology Association of Iowa

Iowa Branch of the International Dyslexia Association – past Board Member

Learning Disabilities Association of Iowa – Presidential Award recipient, National Conference speaker, and past Board Member

Testimonials

Doug is an engaged and insightful visionary leader that brings all the necessary critical skills together to get things done. He has a unique ability to see a finished product or service and figure out how to get it in place quickly and efficiently. He is engaging, articulate, with a dash of perfectionism that makes practical sense. Doug holds staff accountable with a degree of mentorship that guides others to make sure projects are delivered on time and on budget. He always gets it right the first time. His work ethic is second to none and he always manages to find the right balance of humor to make things interesting.

Rich Dussliere, CISSP

VP/CISO, Information Security at IHMVCU

Doug’s leadership creates a productive team environment by recognizing contributions, emphasizing the importance of relationships, and empowering teams to overcome obstacles and achieve success.

Anonymous

Doug is a exceptional leader who takes time to mentor and share his experiences with his staff. In the time I worked with Doug his specific qualities that stuck out was his attention to detail and strategic thinking. Doug continuously looked for forward thinking solutions both technical and process related that would benefit the organization. I saw on numerous occasions where those qualities benefitted the organization greatly. Doug is very business focused and is always looking to deliver results that benefit the bottom line.

Matthew Hartman, PMP

Walmart Global Tech

Doug is a seasoned leader. He provides clear expectations, poses challenges, and gives the necessary space to succeed. As a mentor he provides reliable professional feedback and guidance, and looks-out for his employees. He has a business, process, and IT acumen that will benefit companies seeking great leadership of their IT department; but his leadership style will be effective in other environments as well. I was fortunate and grateful to have worked for Doug.

Jason Fix

Associate Director of IT Services

Doug’s expertise excels in identifying and resolving operational and technical problems. Creates a WIN-WIN solution for clients, companies, and employees, driving organizational improvements and increasing profitability.

Anonymous

It has been my pleasure to work with Doug for the past year. He is an amazing servant leader, always ready to listen, share, and add value to myself and his other reports. Through his mentorship I’ve grown in both my understanding of business processes and management capabilities. He has an amazing ability to see the big picture and hone in on details that need to be addressed. He also has fantastic organizational and communications skills with the ability to take complex items and articulate them in simple terms. I highly recommend Doug as a colleague, a boss, and a friend.

Randy McNeely

Get in touch


Phone

+ 1 (319) 360-5688

Address

301 Wildcat Ct, Shellsburg, IA 52332